Terms & Conditions
1 - COPYRIGHT
All images on my website are under copy right of myself, the artist, Helen Cousins. They cannot be reproduced in any form without my permission. If you would like to use any of these images, then please contact me.
2 - RETURNS POLICY
If your order arrives in poor condition, please get in touch.
Refunds & exchanges are possible within 30 days of purchase. A full refund will be given, minus shipping costs. To be eligible for a return, your item must be in the same condition that you received it.
If the artwork is not damaged, but you are unsatisfied with your order, you will receive a full refund minus all the shipping costs. If this is the case, please get in touch for a return address.
To complete your return, receipt or proof of purchase is required. If you have ordered through the website, your name and date of purchase should be enough information to find the proof of purchase. You will be responsible for paying the shipping costs for sending your return. Once your return is received, you will receive an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and you will be credited by the original method of payment.
I would be grateful if you could return the artwork in the same protective packaging it arrived in.
Unfortunately original paintings are non-refundable. Cards are non-refundable unless damaged.
It is recommend that you use a trackable shipping service, or have shipping insurance, to return your item. If the item never arrives, a refund cannot be offered. If you return an undamaged print because you are unsatisfied with the product, if the product arrives damaged, a refund cannot be offered. In this case, a claim would need to be made against the shipping company. For this reason it is advised that you use shipping insurance when returning items.
Digital products, such as eBooks and Guides, are also non-refundable due to the nature of the download process.
3 - TERMS OF SERVICE
Delivery of Prints and Cards
All giclee prints are wrapped in acid free paper and mailed in tubes or flat reinforced packages. If you have any problems receiving the print then please get in touch.
Cards are mailed in protective packaging, appropriate to the size of the order.
Delivery of original paintings
If you would like to order an original painting, please note prior to purchase whether the item is framed or unframed. If the item is framed, additional shipping costs will be applied. Please email prior to your purchase to discuss these costs, and preferred (safest) method of delivery. This shipping cost will need to be paid within 7 days of the order being placed. If being delivered by courier, please note that if you wish to insure the item, some courier services do not allow compensation claims for artwork with glass. The state in which it arrives will be the full responsibility of the customer.
Shipping times from when order is made:
UK - up to 2 weeks
International - up to 4 weeks.
If you would like to order more than three prints at once then please get in touch.